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Field Operations Representative

Job Location: Mumbai

Job Number: 3632

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- Job description

• 3+ years of Outsourcing experience preferably in process management and/or service delivery operations
• Strong communication and organization skills
• Polished, professional presence
• Experience in Service Management processes and reporting on SLA metrics
• Demonstrated ability to achieve customer satisfaction through a managed service framework
• Project coordination experience
• Facilitation skills
• Virtual teaming experience
• Adaptability to change
• Effective collaboration skills and experience
• Adept in working across a heavily matrixed organization
Bachelor’s degree (or geography equivalent)– Business or technology preferred

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