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- Project Role :Cloud Services Operations
- Project Role Description :Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
- Management Level :10
- Work Experience :4-6 years
- Work location :Bengaluru
- Must Have Skills :Enterprise Network Operations
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : -Administration and Maintenance of Oracle Infra solution SBC, ECB, EOM SDM -Work directly with Security and Telecommunications and Data Services Divisions to deploy Oracle Session Border Controller SBC solutions -Managing Oracle Infra SBC, ECB, EOM SDM including operational troubleshooting -Provide L3 / L4 support for operational activities -Vendor management for resolving major production issues -Handling day to day Incidents and Service requests -Sending daily and weekly status reports
- Technical Experience : -Sound technical knowledge and hands-on experience on Oracle Infra SBC 4600, 3900 1100, ECB, EOM SDM -Testing of Oracle SBC, SIP to Integrated Access Devices IADs, and SIP to PBX technologies -Implementation and maintenance of the Oracle Infra -Ability to solve complex technical issues within the Voice technology environment -Thorough knowledge and well versed with SIP H323 protocols
- Professional Attributes : -Expert experience with Oracle Session Border Controllers 5 years minimum -Experienced with performing root cause analysis, risk identification, and risk mitigation -Strong understanding of routing/switching technologies, IP addressing/subnetting, and network traffic analysis/troubleshooting
- Educational Qualification : Education: Related Bachelors degree or equivalent experience
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