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O2C Customer billing/invoicing Or receipt processing Or AR

Job Location: Noida

Job Number: 3529

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- Job description

• Ensure that the SLAs and Operations metrics are met.;
• Guiding, supporting and working with the Team Leaders in meeting SLAs and Operational Metrics.;
• Develop management report formats for the Client and Management.;
• Supporting the Team Leaders in timely generation of management reports;
• Proactively identify changes required to be initiated in all aspects of the processes;
• Continuous feedback and Performance appraisal;
• Develop a back up plan for all processes handled;
• Handle escalations;
• Facilitate in audit, review, etc;
;
Training and Documentation:;
;
• Ensure availability of updated documentation for all processes;
• Work with the Team leaders in identifying training requirements and develop a training plan;
• Ensure that trouble shooting and system support as required is available;
• Lead eSCM and Process improvement initiatives

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

For Persons with disability: If you require any support for your disability related queries or any disability related assistance for you to be considered for opportunities with Accenture, please send us an email to careersandabilities@accenture.com.
Please note: This mailbox is dedicated to support only Persons with Disability. If you do not require any such support, you would need to directly apply to open positions posted on our careers page.

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