Accenture | Let there be change
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- Project Role :Application Support Engineer
- Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Management Level :10
- Work Experience :4-6 years
- Work location :Hyderabad
- Must Have Skills :Contact Center Technology Operations
- Good To Have Skills :No Technology Specialization
- Job Requirements :
- Key Responsibilities : Should be able to work on incidents and requests Should be able to work in late afternoon shift L3 Support Should have knowledge on Genesys Pure connect Should have knowledge on NICE Engage Should have knowledge on NICE WFM
- Technical Experience : Should be able to lead P1/P2 bridges with different teams and vendor Should have good communication skills Have to work in afternoon shift 12:30 PM to 10:30 PM
- Professional Attributes : Good Communication Skill Good Presentation skill
- Educational Qualification : graduate
- Additional Information : 1 Should have knowledge on Genesys Pure connect
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