Accenture | Let there be change
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- Project Role :Application Support Engineer
- Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Management Level :11
- Work Experience :2.5-4 years
- Work location :Pune
- Must Have Skills :Microsoft 365
- Good To Have Skills :Microsoft 365 SharePoint Online,Microsoft Azure Active Directory
- Job Requirements :
- Key Responsibilities : A Provide customer-facing product engineering support for Office365 B Provide real-time client support for faster resolution of cases C Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives D As a knowledge champion, she / he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program
- Technical Experience : A Experience in or exposure to a client facing role B With O365 skills and experience - Solid MS Exchange Skills - Solid SharePoint Skills C Proficient in MS Exchange and two or more O365 technologies D Proficient in MS SharePoint, along with at least two O365 technologies E At least three O365 technologies, if Exchange or SharePoint is not part of skillset F Good to have certification on the following - Microsoft Office 365 - MS Windows Server - MS Exchange
- Professional Attributes : A Communication oral speaking capability, written, presenting, listening, clear speech writing B Flexibility adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable C Integrity honest, ethical, high morals, has personal values, does whats right
- Educational Qualification : A Bachelors Degree in Information Technology, Computer Science or other relevant field B ITIL V3
- Additional Information : NA
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