Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :Service Manager
  • Project Role Description :Own the client aspects of service management for one or more outsourcing contracts. Lead the day-to-day management of contract operations and performance. Invest on a daily basis in overall growth of the outsourcing contract and its financial performance.
  • Management Level :8
  • Work Experience :8-10 years
  • Work location :Hyderabad
  • Must Have Skills :Process Engineering
  • Good To Have Skills :Operations Process Design and Implementation,Service Operations,Service Transformation Management
  • Job Requirements :

    • Key Responsibilities : 1- Support functional analysis of key CIO Operations Processes with data gathering, data analysis, and recommendations 2- Responsible for Continuous improvement and Business Excellence in agreement with the Intelligent Operations team 3- Define solution designs and requirements needed to support the delivery of processes and workflows for AS IS and to-be processes 4- Ensure effectiveness and efficiency of an ITIL process 5- Help define KPIs for the process Measure the outcomes of initiative

    • Technical Experience : 1- Working knowledge on various ITSM processes preferred Most have understanding of ITIL processes, ITIL Intermediate to Expert ITIL v4 2- Must be familiar with defining system requirements, monitoring tools, deployment tool etc 3- Data analysis skills, and good excel skills is a plus 4- Knowledge of ServiceNow and automation tools an advantage 5- Experience in process engineering, with understanding of As-Is and To-Be process mapping 6- Manage multiple tasks/projects in a fast-paced environment

    • Professional Attributes : 1- Able to operate in a virtual environment 2- Flexible to conduct business in hours that are flexible with a global team 3- Good communications skills good verbal and written communication skills 4- Good relationship building skills both within team, between teams, and across geographies

    • Educational Qualification : Minimum 15 years of full-time -education

    • Additional Information : 1- Receives general direction and minimal direct supervision


Qualifications

15 years of full time education

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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