Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :11
  • Work Experience :2.5-4 years
  • Work location :Pune
  • Must Have Skills :Citrix Virtual Apps and Desktop Architecture
  • Good To Have Skills :Software Quality Assurance
  • Job Requirements :

    • Key Responsibilities : a Primarily responsible for maintenance of Citrix servers, Conduct Server health check, VDI Application issue fixing, Access provisioning and de-provisioning, b Citrix Patch Management and policies configuration, Managing Citrix license migrations and renewals, c Sound knowledge on Citrix NetScaler and Citrix Provisioning Services, d Integrate Third Party products into VDI, Xenapp Architecture, Testing ,Debug Manage Client Software Packages e Automation Drive capacity planning

    • Technical Experience : a Strong knowledge in design, implementation, troubleshooting of Citrix Presentation Server, XenApp, Citrix VDI and Xendesktop b Strong experience of Citrix Secure gateway/Web Interface c Strong knowledge on Publishing applications in Citrix and application virtualization d Strong knowledge on managing Citrix VDI on Multiplatform like Vmware Azure Workspace e Strong understanding of NetScaler, Load balancer, Resource manager and installation manager

    • Professional Attributes : a Excellent interpersonal and verbal/written communication skills b ITIL knowledge Ability to analyze and understand complex issues, c Ability to work under high pressure stake holder management d Take part in 24x7 Shift Rotations including Morning, Evening and Night Shifts e Highly flexible x

    • Educational Qualification : a Graduate b ITIL Certified c Must have Certification in Citrix technology


15 years of full time education

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