Job Description

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

  • Project Role :SW/Application Tech Support Practitioner
  • Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Management Level :9
  • Work Experience :6-8 years
  • Work location :Gurugram
  • Must Have Skills :Cloud Infrastructure
  • Good To Have Skills :Solution Architecting
  • Job Requirements :

    • Key Responsibilities : 1 Minimum 8 to 10 Years of experience supporting Enterprise Solutions / In flight projects / Migrations / Large and complex setups 2 Hands-On elaborate experience on various Data center technologies like Wintel/VMware/Storage/Network/Backups etc 3 Experience on Cloud Platforms, specially AWS technology along with DevOps exposure 4 Act as L2 / L3 resource and able to extend support to Operational Teams for critical issues 5 Well versed with various stages of Project Management

    • Technical Experience : 1 Ability to work and coordinate with teams / vendors / Project Managers to deliver agreed solutions 2 Ability to take up Automation and Innovation projects and able to drive them individually 3 Automate repeatable operational procedures 4 Develop capacity planning methodologies for the large enterprise organizations 5 Work independently and in a team environment 6 Able to act as a bridge between client and Operational teams 7 Driving technical issues with stakeholders

    • Professional Attributes : 1 An ability to learn new technologies quickly 2 Good time management skills 3 An ability to follow processes 4 Strong documentation skills 5 Good communication skills both written and verbal 6 Strong leadership and Language Skills

    • Educational Qualification : 1 Minimum Graduate on BTech, BE, BCA, BSc computers or BSc IT 2 Masters on computers and IT

    • Additional Information : Flexible and 247 support requirement


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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