- Role :Cloud Analytics
- Role Description :TBD
- Must Have Skills :Infrastructure Service Management
- Good To Have Skills :Business Operations Management
- Job Requirements :
- Key Responsibilities : Manages day-to-day all Service Management tasks , SNOW Tool and SharePoint Administration Drive effectiveness and efficiency of Service Management process, Liaise with clients teams Major Incident Management / Security Incident - Drive bridge calls effectively to resolve Critical incidents and send notifications on time SLA and KPI Management Escalation Management Drive Problem Management with SDLs and Technical SMEs Manage end to end Change Management Drive and Run CAB calls
- Technical Experience : 3 6 years of experience in IT Service Management process , data architecture, data modeling or similar experience Cloud Business Intelligence tools Having a good experience on project management, stakeholders management and vendor management Good exposure in AWS and Azure cloud Service Management Process Owner
- Professional Attributes : Strong on Service Mangemnt Reporting any Microsoft BI Tools Technologies tools Strong on logic and reasoning Knowledge of any data warehousing tools is an advantage Should be a great team player Should have strong communication and interpersonal skills
- Educational Qualification : Graduate
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