Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :Cloud Analytics
  • Role Description :TBD
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Business Operations Management
  • Job Requirements :

    • Key Responsibilities : Manages day-to-day all Service Management tasks , SNOW Tool and SharePoint Administration Drive effectiveness and efficiency of Service Management process, Liaise with clients teams Major Incident Management / Security Incident - Drive bridge calls effectively to resolve Critical incidents and send notifications on time SLA and KPI Management Escalation Management Drive Problem Management with SDLs and Technical SMEs Manage end to end Change Management Drive and Run CAB calls

    • Technical Experience : 3 6 years of experience in IT Service Management process , data architecture, data modeling or similar experience Cloud Business Intelligence tools Having a good experience on project management, stakeholders management and vendor management Good exposure in AWS and Azure cloud Service Management Process Owner

    • Professional Attributes : Strong on Service Mangemnt Reporting any Microsoft BI Tools Technologies tools Strong on logic and reasoning Knowledge of any data warehousing tools is an advantage Should be a great team player Should have strong communication and interpersonal skills

    • Educational Qualification : Graduate


Qualifications

15 years of full time education

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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