Job Description

About Accenture: Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Infrastructure Service Management
  • Good To Have Skills :Service Management Governance
  • Job Requirements :

    • Key Responsibilities : The Cloud Service Operations Sr Analyst handles the day to day operations monitoring for clients in a shared services environment Accountable and Responsible for ensuring the BAU for all the clients in the cluster meet the objective or Scope of Work and SLAs Ensure all scheduled / previously agreed tasks are implemented on time without fail Act as SME for Incident, Change, Problem Configuration management process Work as a Major Incident Management Lead Point of contact for the Clients

    • Technical Experience : Responsible for the delivery of, Incident, Problem, Change Configuration Management o Own delivery of Service Reporting including, daily, weekly and monthly Service Performance Reports SPRs o Identify incident trends, manage from identifying root cause through driving identified action items to closure Effective problem management o Monitor and manage all severity incidents as per SLA o Create Major Incident Reports MIR/RCA and monitor progress of MIR/RCA actions First escalation point

    • Professional Attributes : Ability to co-ordinate with multiple teams across all domains o Has managed atleast 2 of the SM processes E2E o Has applied best practices in daily operations

    • Educational Qualification : Graduate or above

    • Additional Information : Good Communication Skills Open to working in 247 environment


Qualifications

15 years of full time education

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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