- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Storage Area Networks (SAN) Architecture and Design
- Good To Have Skills :Netapp SAN Administration
- Job Requirements :
- Key Responsibilities : Good to have skills Netapp C-mode/7-mode Basic understanding of VMware and Windows Operating Systems Experience in fabric environment constituting Brocade and Cisco switches Basic knowledge on performance analysis factors of Storage Arrays Good knowledge of processes like incident management, problem management, and change management processes Understanding of Storage hardware and tools troubleshooting skills and identifying the severity of the issue
- Technical Experience : Preferred 3 to 5 years of experience in Storage Technologies Mandatory Hands on experience on EMC/HP/Nimble HP 3PAR, NIMBLE, EMC VNX, VMAX, SRDF/RecoverPoint Appliances Flexibility to adapt to a dynamic, changing industry and marketplace Collaborative, with strong focus on teamwork Ability to operate across 24x7 models
- Professional Attributes : An ability to learn new technologies quickly Good time management skills An ability to follow processes Strong documentation skills Good communication skills both written and verbal
- Educational Qualification : Minimum Graduate degree on BTech, BE, BCA, BSc computers or BSc IT Masters degree on computers and
- Additional Information : Experience on AWS technology for intermediate level Experience on Azure technology for intermediat
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