- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :Solution Architecting
- Good To Have Skills :Project Portfolio Management Tools
- Job Requirements :
- Key Responsibilities : IT architecture, Data Center and Cloud Offering knowledge Relevant understanding of Key IT system areas : DC Components, NW Components Project Management and Knowledge of Testing flow and coverage in IT Services Project Management methodologies Knowledge of ISO20001 standard Ability to work with international distributed teams High capacity of synthesis for technical planning issues Problem solving attitude Customer management ability Strong leadership and Language Skills
- Technical Experience : Advanced written and spoken English Service Transition Project Management DC and NW Migrations Service Integration
- Professional Attributes : An ability to learn new technologies quickly Good time management skills An ability to follow processes Strong documentation skills Good communication skills both written and verbal
- Educational Qualification : Graduate; Industry certifications Project Mgmt,Agile,Prince2 IT Certifications-DC, Network Services
- Additional Information : IT Certifications related to DC Services and Network Services 24X7 Support
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