- Role :Application Support Engineer
- Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
- Must Have Skills :Veeva Vault
- Good To Have Skills :JEE Architecture
- Job Requirements :
- Key Responsibilities : a Serve as an internal consultant and Veeva Vault expert for IT and business partners across regions and business areas b Participate in business requirement gathering and design activities with business IT stakeholders as part of scrum team c Perform delivery activities through Design / Build / Test / Deploy phases for regular releases and key Veeva platform initiatives d Design and build extensions for Veeva Vault to accommodate custom business flows
- Technical Experience : a Solid understanding of content management concepts b Working experience in any of the Veeva Vault product in Clinical space eTMF, CTMS, SSU, RIM, Quality Docs etc or Commercials space Alternatively, working experience in Documentum will also be considered c Knowledge of SQL to write queries to help understand the integration requirements to be enabled via API led integrations within Platform d Knowledge of support processes like Incident Management, Problem Management, Change Management
- Professional Attributes : a Good communication b Good leadership skills c team handling skills d analytical skills e presentation skills f ability to work under pressure
- Educational Qualification : UG/PG
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