- Role :SW/Application Tech Support Practitioner
- Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
- Must Have Skills :BPPM Tools Administration
- Good To Have Skills :BMC IT Operations
- Job Requirements :
- Key Responsibilities : Monitoring Level 3 Support Role location: Kolkata / Bangalore Responsibilities Resolve the majority of complex configuration problems by troubleshooting and simulation Deep technical problem isolation and resolution capability Strict adherence to the use of the ticketing system for ALL incidents, changes and problems Escalation to Vendor Level 4 support when required to ensure Service Level Agreements are met Ability to correlate incident trends into problem management and execute permane
- Technical Experience : Skills Ideal candidates should have: 10 years of service provider technical support of enterprise BMC Tools in an enterprise environment, multiple sites and centralized services Expertise in the below tools: BPPM 96 Later Truesight o BPPM installation and configuration o BPPM IS server installation and configuration o BPPM cell o Mrl rules development o BPPM administration server o Create Patrol packages o Adapters Event propagation BMC Patrol 7x o Patrol agent installation an
- Professional Attributes : BMC Patrol 7x o Patrol agent installation and configuration o RT servers o Console servers o PCM PCO o KM implementation BMC Portal o Portal Architecture o Portal installation / upgradation o RSM installation Upgradation o Run issues on PORTAL tool and its integration to BPPM Patrol Configur
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