Job Skill: Customer service (Technical)
Designation: Career Level - 08-Consultant
Job Location: Bengaluru
Qualifications: Bachelors of Information Technology
Years of Experience: 8-9 years
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You will be aligned with our Customer Service Delivery vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers and giving best resolutions and closing the fault and complaints with their permission.
You will be working as a part of Query Management (Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support to resolve a technical issue.
You will be responsible for Customer service (Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries on Technical issues along with handling calls/ chats/ emails and fulfilling the customer’s requirements. It is critical to build sustainable relationships and
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