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ServiceNow IT Service Management

Job Location: Pune

Job Number: 172783


- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :ServiceNow IT Service Management
Good To Have Skills :Service Management
Job Requirements : Strong customer relationship management skills Excellent English oral and written communication skills with the ability to speak and write at executive and business levels Ability to communicate up to business owners and peers, down to technologists, and across to other architects and Technical Leads Displays Leadership Authority with proven ability to lead others under pressure Effective facilitator directing teams toward rapid resolution of complex issues Good technical aptitude, understanding and troubleshooting skills Strong people skills - negotiation, listening, with the ability to work effectively with all levels of the organization Displays Leadership Authority with proven ability to lead others under pressure Demonstrated initiative and ability to learn Strong analytical, organization, multitasking and prioritization skills Able to fulfil the required Work Type, Location and Hours requirements ITIL understanding or v3 Foundation course
15 years of full time education

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