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Infrastructure Service Incident Management

Job Location: Chennai

Job Number: 157338

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- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role :SW/Application Tech Support Practitioner
Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must Have Skills :Infrastructure Service Incident Management
Good To Have Skills :No Technology Specialty
Job Requirements : Role: - Robo Controller Skill: - Incident Management Minimum skill requirement: 3-4 pointers against each item The Robotics Process Automation Robotics controller is responsible to manage the day to day operations of implemented robots RPA software to meet business operations schedule and ensure required automation results Duties/Accountabilities: Responsibilities include but may not be restricted to Monitoring the automations from different automation tools BluePrism, Automation Anywhere, UIPath Scheduling the automations as per business operations requirement adjusting the schedule of automations execution Responding to operations requirement with adhoc automation execution or managing volume changes Basis user credential management Provide testing support for minor changes before being released to production Assist service management function in reporting service status and managing client report metrics Key Skills: Good understanding of business processes and operations
15 years of full time education

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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