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Genesys Contact Center Operation

Job Location: Bengaluru

Job Number: 151806


- Job description

Accenture Technology powers our clients’ businesses with innovative technologies—established and emerging—changing the way their people and customers experience work, life and entertainment. Join Accenture Technology and you’ll translate the operational needs of the world’s governments and leading businesses into the innovative technical solutions that will enable them to better serve their customers—your friends, family and neighbors.You’ll deliver everything from point solutions for a single business function to large, long-term outsourcing services, to complex systems integration installations spanning multiple businesses and functions. You’ll create custom-designed solutions or integrate our technology platforms with their operations.

Role : Application Developer Role Description : Design, build and configure applications to meet business process and application requirements. Must have Skills : Genesys Contact Center Operation Good to Have Skills : Microsoft SQL Server Job Requirements : 1 Responsibilities:- a Must have Interaction Center Core Specialist certification this is must to get admin access, the course name may change with Genesys b Must have Certification on Genesys and PurecCloud will be a plus c Must have Knowledge on NICE call recording and workforce management Training and certification preferred d Must know Role is highly customer facing, need good communication skills e Must have To be able to coordinate between multiple teams Infrastructure, Telecom, Vendors etc f Good to have excellent communication skills g Good in willing to support in shifts 2 Professional Experience:- a Experienced supporting contact center technologies for 200 agents i Phone system ii Call recording iii Workforce Management
15 years of full time education

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

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