Skill required: Order to Cash Processing - Collections Operations
Designation: Senior Analyst
Job Location: Bengaluru
Years of Experience: 5-8 years
About Accenture Operations
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
The Order to Cash Processing team provides services to clients and organizations by helping them in the areas of optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing.
The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations.
What are we looking for?
We are looking for individuals who have the following skillset:
- Account Reconciliation
- Adaptable and flexible
- Ability to perform under pressure
- Agility for quick learning
- Ability to work well in a team
Roles and Responsibilities
- Understand and effectively manage the team's governance and performance
- Understand the level of risk & propose mitigation plans and partner with other support teams to resolve requests/issues in a timely manner
- Clearly communicate team goals and deliverables and keep the team updated on changes
- Coach team members and provide the first level advice on procedures/methods
- Solve increasingly complex problems & effectively delegate to develop and groom team members for succession planning
- Maintain client relationships interface through regular connects and emails
- Understand client priorities and problems & help translate actions for the team
- Use innovation to identify opportunities to optimize processes, decrease costs and increase client value
- Use data analytics and story-telling techniques to enhance the client journey
As a team lead you will be expected to:
Please note this role may require you to work in rotational shifts.
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Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.