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Identity & Access operations and Management

Job Location: Bengaluru

Job Number: 136000


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 394,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
     Role : SW/Application Tech Support Practitioner
     Role Description : Act as the ongoing interface between the client and the system or application.
     Dedicated to quality, using exceptional communication skills to keep our world class systems running.
     Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
     Must have Skills : Service Management,Change Management,Incident Management,Problem Management
     Job Description :
     1. Work with customer and define, develop and deliver Major Incident Management process that helps resolve all major incidents in quick time and enables effective communication of major incidents until resolution.
     2. Monitoring the volume of Incidents, Incident resolution, pending Incidents, complaints, and escalations
     3. Assist the role of Client’s Major Incident or situation manager, where needed
     4. Monitor Major Incident communication and coordination processes, involving all Third-Party Contractors and to the client
     5. Resolve disputes regarding incident priority through agreement of the parties where possible
     6. Generating pending Incident report, prioritize based on aging /impact/customer dissatisfaction and communicate to drive for closure
     7. Report on end to end Incident Management resolution #
Full Time Graduation

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