Job Skill: Adobe AEM/CQ
Designation: Career Level - 11-Analyst
Job Location: Mumbai
Qualifications: Any Graduation
Years of Experience: 3-5 years
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Good to have skills: Job description & Roles & Responsibilities: • Resolves Sellers issues, questions, concerns with effective, clear and professional written and oral communication. • Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers’ issues. • Builds Platform and business knowledge to better serve Sellers. • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures. • Contributes to a positive team environment and Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. • Liaise with other departments such as C
Roles and Responsibilities
In this role you are required to do analysis and solving of lower-complexity problems. Interaction is with peers within Accenture before updating supervisors. Likely has limited exposure with clients and/or Accenture management. Moderate level instruction on daily work tasks and detailed instructions on new assignments would be provided. Decisions impact own work and may impact the work of others . Individual contributor as a part of a team, with a focused scope of work.
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