Analyze, Code, Validate deduction cases, Research and extract POD documents, Coordinate with Sales and end customers to gather all supporting information / documents. Process Credit Notes and Generate monthly reports
Overall Purpose of the Job :
Should have end to end understanding of O2C Deductions
Understand the Process End-to-End and perform on the agreed process deliverables and maintain high quality of standards
Identify and implement areas for process improvement
Proactively escalate issues to the supervisor/manager that require intervention/clarification from senior leadership
Ensure all transaction processing is in a timely manner as per CTP/CTQ and SLA
Ensure all the supporting documents are available to support Audit
Perform testing and participate in ad-hoc projects
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