Job Description


• Be the single point of contact for the Service Desk, Technical Support Team/s, Accenture and Client Management

• Manages Critical Incidents for both user and operational incident
     Prioritization, including its validation, coordination and documentation of all incidents managed by the CIM Team

• Own and drive the resolution of the critical incidents

• Technical elevation of issues when needed

• Setup and lead the Technical Conference Bridges when needed

• Management escalation when needed
     Communicate updates to all the support team/s, the account management team, the service desk and the client stake holders.

• Ensure accurate incident documentation, including time delays and responsiveness of non-Accenture resolver groups, and any constraints encountered

• Submission of the Draft Incident Report to the Incident Manager and all involved Accenture groups 24-48 hours after the incident resolution confirmation

• Drive and maintain change management compliance in cases where emergency changes are needed

• Ensure proper handover is done for all running critical incidents


     - Bachelors Degree in Computer Science, Information Technology or other relevant fields
     - Excellent communications skills both written and verbal
     - Strong analytical and decision making skills
     - Good technical knowledge of Infrastructure Services
     - Strong meeting management skills able to effectively organize, drive, control, and document meetings ensuring that the agenda and action items are clearly understood by the participants
     - Can demonstrate the ability to influence, manage, lead, and enlist support in the absence of a formal authority
     - Good time management skills, including but not limited to scheduling, allocating and commitment prioritization
     - Works with minimum supervision
     - Working knowledge of ITIL V3 Change and Problem Management processes
     - Able to work effectively in a diverse and multi-cultural environment

We have been alerted to the existence of fraudulent messages asking job seekers to set up payment to cover various costs associated with establishing employment at Accenture. No one is ever required to pay for employment at Accenture. If you are contacted by someone asking for payment, please do not respond, and contact us at immediately.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

What people are saying about us

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.



Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


View All

Learn more about Accenture

Our more than 700,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All