The dignity of work is profound. It empowers and inspires people—and is the foundation of economic stability and national prosperity.
Empowering people for the future of work
The world of work is evolving fast. From intelligent technologies in the workplace to emerging models of employment, disruption is having a ripple effect on the workforce, the economy and society as a whole.
The future will only see more change.
Government is ideally positioned to take the lead in turning profound changes into positive opportunities. The ambition? To create the future of work for everyone—whether public or private sector, currently in work or job-hunting, students or the semi-retired.
To drive this evolution, government must think and act differently. It must predict tomorrow’s workforce trends today, so employers and employees are ready for what’s next now. It must guide people to embrace new mindsets and acquire new skillsets. It must orchestrate a cross-sector ecosystem to create paths to lifelong learning and meaningful work. All this is to shape a new world of work where people feel relevant, fulfilled, secure—and prepared for whatever is ahead.
Building a relevant, adaptive & flexible workforce
Success requires a focus on the fundamentals. Who is doing what work? How, when, where and why is it done? How is it led and supported? There are four key elements for identifying gaps and opportunities that will unleash human potential.
Inclusion and diversity
Cultivate an inclusive environment where a diverse workforce thrives and people harness their differences to produce superior outcomes.
Develop the right culture and leadership skills for the future, creating a flexible and purpose-driven environment across the organisation.
Reimagine human resources so that it is people-focused, data-powered and highly responsive to support both workforce and organisational goals.
Empower people to achieve more by using technology to release trapped value; give them the tools, skills and support to realise their true potential.
Inclusion and diversity
Inclusion and diversity go hand and hand—and together they are essential to the future of work in the public sector and beyond.
An inclusive environment welcomes differences. All people feel valued, respected, involved and heard. And everyone has a positive experience. Diversity is all the many ways in which people are different—and unique. Harnessing the power of diversity requires inclusion.
Creating an inclusive culture that supports diversity is not just the right thing to do. It is a force of transformation. By empowering people to be their authentic selves and by bringing together different experiences and ideas, organisations can become more creative, innovative and productive. This is not about hitting targets. It is about creating an ethos that is good for people, and good for outcomes.
Culture grounds the government workplace. It lives in policies, physical spaces and employee behaviours. Yet cultures and leadership models must evolve for agencies to sustain and improve performance amid technology, market and workforce changes.
Today’s always-on, technology-powered workplace is changing the dynamics of HR. The old model is out of touch. This is why government agencies need a new kind of HR organisation—Intelligent HR. It is digitally-savvy, data-fluent, people-inspired and always focused on the future.
What does Intelligent HR look like in practice? It has an integrated core—an operating model that makes the organisation capable of responding to market changes and employee demands with new-found agility. It blends HR applications into the fabric of how the agency works. And it creates superior employee experiences that meet people’s expectations for quick and easy access to reliable answers and services.
All this not only transforms performance and productivity, it attracts, trains and retains talent in new ways. Intelligent HR goes beyond HR as a back-office function. It is HR as the lifeblood of the organisation.
Machines and intelligent technology in the government workplace are here to stay. The challenge for agencies is not the technology. It is how they empower their people with technology—enabling them to do more meaningful work.
By leveraging deep industry expertise and applying it to the specific challenges that public organisations face, we can deliver proven solutions, end-to-end. We’re infusing government with the fresh thinking it needs to give citizens what they want.
Modernising the Core
Evolving core operations, processes and systems whilst embedding innovation, leaders can deliver the services that citizens demand.