Job Description

• Effectively and efficiently manage a queue of orders to deliver transport and data services in the requested timeframe
• Order the necessary fibre jumpers to be used for path installation
• Generate fibre worksheets based on the provided design
• Submit site access requests and get the required approval
• Schedule material/equipment installation with the teams to ensure an efficient installation of data services • Ensure the material arrives as planned for upcoming installation tasks • Notify installation resources when material arrives • Carry out investigations into any missing material and aim to resolve
• Track progress of data service installation and demonstrate agility to overcome any challenges which may stop orders from completing on time
• Update and maintain the circuit database and other tools which store site information and inventory
• Provide updates into the order tracking system, escalating any issues to management
• Lead discussions with Carriers and external customers

Read more of the job description


Experience in managing a queue of orders / requests
• Experience working in a Telecom Network Operations Centre or Test and Activation environment would be desirable
• Be familiar with network path elements such as router port, patch panel, DWDM transport equipment
• Have a strong knowledge of troubleshooting across layer 1 and 2
• Have basic understanding of backbone network designs and fibre optic transmission line
• Understand data centres including point of presence and meet me room

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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