Digital transformation is here. Discover how we help P&C and life insurers redefine their business and operating models and position themselves for growth.

Insurance reimagined

The insurance industry is at the heart of digital disruption and convergence. Leading insurers are broadening and diversifying their products and services as they align to meet the changing needs of their clients. This includes investing in customer-facing, cloud-based digital innovations and creating unexpected new ecosystems that serve a broad suite of customer needs. Insurance carriers are also reflecting on their role in society, forging sustainability initiatives and championing diversity in their leadership and agents.

This is a critical turning point for the industry, and an opportunity to provide meaningful value for customers, employees and stakeholders. Accenture Insurance has the experience and broad digital expertise to help insurers cultivate agility, creating seamless digital services for customers and new income streams across the business. 

Accenture’s bi-annual survey of insurance consumers shows how insurers might connect with an increasingly digital customer amid increasing cyber threats.

Case studies

A leading insurance company boosts claims management productivity by 27% with transformed insurance processes.

Workplace Safety Insurance Board (WSIB) future-proofs its critical insurance and claims services.

Generali set out to become its customers’ lifetime partner and partnered with Accenture to create a world-class omni-channel experience.

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What we think

Insurance news analysis

Our insurance clients are coping with increasingly frequent and complex industry disruptions. Each month, Kenneth Saldanha, Accenture’s Insurance Industry Sector Lead, and Natalie de Freitas, Media & Analyst Relations Lead, take a look at the latest headlines to better understand how insurance industry disruption and convergence will take shape and how insurers can outmaneuver uncertainty.

Our leaders

Insurance blog

Explore what our industry leaders are thinking about the latest insurance trends, including the disruptive role of innovative new technologies.

Conquering the five strategic challenges to underwriting transformation

Accenture’s Michael Reilly looks at what’s holding back underwriting transformation in today’s insurance industry.

Sustainability through the insurance lens

ESG and sustainability are top-of-mind for business leaders. Kenneth Saldanha shares what’s driving the sustainability agenda for insurers.

How customer experience powers new life insurance business

Shay Alon examines how life insurers are focusing on digital customer experience to win new business and cultivate loyal customers.

Most consumers want insurers to handle personal cyber threats as pandemic drives digital consumption, Accenture report finds

The new report aims to understand how consumers’ experience with insurance products and services during the pandemic may drive permanent changes.

Generali Group and Accenture form joint venture to accelerate the insurer’s digital transformation strategy

Group Operations Service Platform created to meet the changing needs of customers, agents and employees, while delivering significant synergies.

Efma and Accenture launch 6th Annual Innovation in Insurance Awards

Efma and Accenture are now accepting applications for the sixth annual Efma-Accenture Innovation in Insurance Awards.