Our Capabilities

CUSTOMER EXPERIENCE IS ONLY THE BEGINNING

Success today depends on how relevant you can be to your customers and employees at any given moment. We create growth through relevance at the speed of life.

Design an always-on state of innovation

We help organizations find new pathways to growth through a systematic approach to designing, launching and scaling new products, services and experiences that people love.

Unlock marketing relevance and performance at scale

We help marketing organizations adapt to the ever-evolving needs of customers. Through continuous transformation, businesses can unlock efficiency and reinvest in what matters most to accelerate growth through change.

Reinvent commerce to sell everywhere

We balance the complexity of the sales and commerce ecosystem with the simplicity of an agile business model to drive sales performance and generate new market growth.

Reimagine service with purpose

We reimagine and redesign omnichannel, purpose-driven customer service solutions. By focusing on a core purpose, we help meet customers’ needs, engaging them in brand relevant experiences and shifting the focus from cost to growth.

Rewire the front office for customer-centric growth

We help organizations adapt and align their front office with a relentless focus on the customer—harnessing modern technology platforms and both human and AI-powered insights—to continuously learn and improve the customer experience.

OUR ECOSYSTEM PARTNERS

Explore our partnership network of market leaders and innovators.

Awards & Recognition

Ad Age Agency Report

World's Largest Digital Agency (2016 - 2022)

The Forrester WaveTM: Commerce Services, Q1 2021

Accenture is named a leader in commerce services by Forrester

Accenture Song at Cannes Lions 2022

Song takes home the Grand Prix in the Direct Lions category

What we think

Five trends explore recent changes in relationships and set out how organizations can respond to build a new fabric of life that’s good for people and the planet.

Nearly 400 CEO interviews. Across 21 countries and 22 industries. A new blueprint for outstanding customer experiences and business growth.

Your industry. Your customers. It’s a brand new landscape. Experience is the key to navigating it. Read why.