Job Description

Review and analyze customer complaints to understand causes of poor customer experience. Assign root cause and identify systemic quality problems. Use data from call observations to create quality improvement action plans and drive projects working with team and third party vendors. Accurately compare measurements between team, vendors and client partners. Report findings from complaints and call monitoring to the client, internal and vendor teams. Make recommendations on quality initiatives.

Execute a predefined list of test queries on the mobile device and record results

Find bugs and apply engineering rigor to reproduce and diagnose those bugs

Write concise and descriptive bug reports and present test results to other project stakeholders clearly and effectively

Conduct exploratory tests to check if the product feels native and report linguistic bugs where UI text is hard to understand

Troubleshoot bugs filed to reproduce issues, verify steps to reproduce and prioritize for fixes

Monitor and escalate aging bugs

Report on backlog and progress made daily / weekly



Qualifications

Minimum Qualifications:

Fluent in Swedish for testing as well as English for internal communication and filing bugs.

Testing experience with direct consumer facing apps in local market is ideal

Strong written and oral communication skills. Must proactively communicate status to stakeholders.

Good To Have

Basic PL/SQL knowledge and good with data analytics

Proficiency on any scripting knowledge

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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