Job Description

Role Summary
Technical Support Associates work in a technical client facing service environment, supporting partners. They provide specialist technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with product specialists, engineers, support teams, as required resolving requests issues in a timely manner. They ensure proper documentation, notification, escalation, tracking, and follow up of all incidents as well as translating client requirements into solutions that will create value for Accenture and our clients. Based on client requirements, the role would involve using other languages specified on your resume, as well as working agile to support other workflows

Roles and Responsibilities
Troubleshoot and resolve technical issues related to data feeds by
o Providing guidance and consultative technical support to partners
o Work with a Partner Account management Support model
o Work directly with Engineers Technical team on Partner technical integration o Bug management
o Become SME and point of escalation for product on team


Required Skills Competencies Experience
2 years experience working in a client facing technical service environment, preferably supporting web based products
Ability to absorb complex technical concepts and communicate them to a non technical audience Demonstrated creative problem solving approach and strong analytical skills Strong communication skills
Ability to process data in spreadsheets Excel or similar
Extremely proactive, taking initiative, following up with bugs, new product features, etc. Great customer support and troubleshooting experience
Experience with contacting clients via multiple channels email, chat, phone Strong collaboration, leadership, organization and the ability to work well in teams Fluent written and spoken English
Fluency in one or more additional languages
Experience with data encoding languages, schemas, tags etc. XML or similar Prior knowledge of online advertising products tools
Bachelor s degree required B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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