Job Description

Primary responsibility is to globally organize, coordinate and deliver training for new joiners and tenured agents in according to the specific products assigned.
Build strong relationship with your internal stakeholders and work together with them and your team to make sure all training run smoothly
Making sure all trainees knowledge is assessed at the end of each training period and regularly update training team reporting
Work closely with internal stakeholders to make sure that all training aimed to the roll out of new products, workflows, processes are successfully organized and delivered
Contribute in creating a strong team environment, providing support to the other trainers globally such as building and deliver assessments, review newly created training content and support with internal communication
Develop self, and maintain knowledge in relevant field at all times.
Participate to Internal QA calibrations and add notes in PBR agenda, with limited interaction with the client during external QA calibrations and PBR meetings.
Seek support of CL level 11 and above for every direct interaction with the client
Ensure that training content is kept up to date based on client feedback
Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow up as necessary.
Will dedicate 10 hours a week working on tickets

#OpsIreland

Show more


Qualifications

Ability to work independently while meeting deadlines
Al least 1 year experience in delivering and facilitating training
Good presentation facilitation skills
Creative critical thinker
Self motivated, adaptable
Able to inspire and motivate others
Excellent written and verbal communication skills
Strong interpersonal skills
Well developed analytical skills
Ability to establish and maintain key relationships across both Accenture and the Client s organization
Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously in high pressure environment
Adaptable to learn new processes, concepts, and skills.
Ability to work in a fast paced work environment
Enjoying challenging opportunities
Reliable, proactive approach to entrusted tasks

Additional Skills

Proficiency in Microsoft PowerPoint, Microsoft Excel
Bachelor s Degree holder or equivalent experience
Prior experience working in an environment of frequent change
Process and domain knowledge
People development and feedback coaching

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today‚Äďall from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All