Job Description

Act as a mentor to the Team Leaders, provide coaching and guidance to them for their day to day responsibilities and from a career perspective
Actively train TLs on key methodologies used within the work environment
Define, create, maintain and communicate the strategy for your team in alignment with management
Act as a go between for management and team leads, delegate management requests between team leads and ensure an even workload
Define and plan project level programs, provide support guidelines for the duration of the projects as well as deliver
Drive overall performance of the teams, ensure there is alignment on this across all products
Be accountable for the team s performance both overall and on a product level KPI and SLAs
Build and maintain relationships with the key client and internal stakeholders
Business reviews preparation and delivery in front of the key client and internal stakeholders
Follow and implement business excellence practices across the team
Communicate effectively with the team deliver key messages and vision from management and provide visibility on his her responsibilities within the team
Support and engage with the team lead on a professional and personal level to ensure their growth and empowerment
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Qualifications

Bachelor s Degree or 3 4 additional year of supervisory experience in lieu of degree
Minimum of 3 years team management experience in an international environment
Preferably practical analytical problem solving skills through analysis using Excel, SQL, Access queries etc.
Preferably 2 years Customer Service Experience and 2 years experience working in a social media environment would be advantageous
Ability to work on own initiatives while in a team environment having a business and client impacts
Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change
What is in for you
Multicultural and open environment
Open plan office to support innovation and input
Social and Engagement activities
Employee Assistance Program
Support avenues in regard to looking after your mental health

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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