Job Description

This role requires an associate to test third party apps across various multimodal devices on the Assistant platform. The analyst will use critical thinking and a keen attention to detail while testing, to ensure these apps meet high expectations in regard to quality, integrity, ease of use, customer experience, and various policies, such as legal, security and community. Candidates must be able to clearly notate bugs, edge cases, findings and share this information with multiple teams, stakeholders, and with the developers. Candidates should seamlessly switch between collaboration within a team and working independently on time sensitive tasks. All candidates are also expected to meet expectations for completing ad hoc tasks and being proactive on improving individual performance metrics.

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Qualifications

1 to 3 years of experience with customer service, analytical testing, quality assurance testing, or equivalent relevant experience.

Strong and effective written and oral English. Portuguese communication skills. Experience in analysis, troubleshooting, problem solving and project management.

Impeccable attention to detail.

Experience with gSuite Google Docs, Sheets, Slides .

Ability to multitask under pressure in an ever changing environment.

Ability to keep up to date in a very fast paced environment, staying on top of policy, procedure and workflow changes and evolutions.

Be able to work as an individual as well as a contributor to a close team.

Be able to use critical thinking and take initiative on action items.

Must proactively communicate status across various teams including technical and nontechnical partners.

A team player with a positive attitude and people skills.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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