Job Description

Roles and Responsibilities

Duties of the Operation Support Lead include but are not limited to Provide consultative support to the Ops Leads and SDL in a range of tasks connected to hiring, attrition and onboarding. Helps with driving continuous improvements to the processes and leads on performing daily operational tasks, such as opening roles, tracking new hires, tracking leavers, providing insightful data and presenting this professionally. The Operation Support Lead needs to be able to create and maintain timing processes and support the set up of New Joiners, as well as follow up receiving missing information from candidates and support employees on the referral processes, leading and reporting on headcount, and strategically thinking. The Operation Support Lead is vital for the smooth running of the business needs.

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  • A minimum of 1 year experience in a supervisor role
  • Strong leadership and organisational skills, not to mention the ability to delegate
  • The ability to work under pressure and also show initiative
  • Fluent in written and spoken English
  • Outstanding time management skills and attention to details
  • The ability to prioritise tasks
  • Multitasking
  • Experience on Administrative tasks
  • Results Oriented
  • Self Motivation
  • Good interpersonal skills
  • Microsoft and Google Office applications

Preferred skills

  • Highest level of professionalism
  • Reporting skills
  • Innovative Analytical
  • Excellent communication and presentation skills

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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