Job Description

  • Managing a team of high achieving sales executives
  • Ability and experience in explaining what is driving your team s performance in a concise and data driven way
  • Identify and grow talent and lead motivate a team of direct reports
  • Coaching and developing your team to achieve their goals
  • Acting as leader among peers and showing ability to support and influence the peers successfully
  • Supporting Operations Manager in the supervision of the entirely team, acting as point of contact for the Team Leads group in relation to projects and initiatives
  • Ensuring the delivery of a world class customer experience
  • Working closely with Training, Quality, and Reporting Teams to ensure the best possible operational experience for the client
  • Conducting daily huddles, weekly wrap up meetings, and monthly one on ones with your team
  • A focused approach to driving innovation and change initiatives within your team
  • Organizational skills and detailed orientated approach to problem solving
  • Prioritization of tasks and working to tight deadlines
  • Being responsible for team morale and driving productivity
  • Understanding program policies and procedures and ensuring team adherence to these is managed effectively
  • Work with your team to adopt changes in workflows processes and procedures
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  • Proven track record of performance on all current KPIs
  • Strong interpersonal skills
  • Coaching background advantageous
  • Ability to work on own initiative while in a Team environment
  • Excellent organizational time management abilities
  • Analytical approach to problem solving
  • Ability to establish and maintain key relationships across all Teams

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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