The person will be responsible for triaging and responding to requests from legal agencies following strict processes and guidelines.
Main Responsibilities Accountabilities
Validate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond or support in response to inquiries and or escalations which may be generated by including but not limited to external third parties, Client or Accenture.
Become an established subject matter expert for policies and procedures in scope for Accenture.
Understanding and checking validity of tickets under client supervision for EMEA cases following client processes and procedures.
Complying with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
Assigned and accountable for workable solutions and processes within specific area of responsibility.
Escalating production issues to Operations Manager or client Point of Contact as appropriate.
Addressing most non routine issues.
Ensuring all work is performed in accordance with SLAs and metrics.
Bachelor s degree
A minimum of 18 months customer service experience in a professional work environment
Minimum 1 years experience with Microsoft Office
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
Learn more about Accenture
Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.