Job Description

  • Manage a high performing team of Account Managers
  • Manage KPI s, ensure deliverables are exceeded and revenue is achieved
  • Identify barriers and to improve productivity and success
  • Develop, coach and manage your inside sales team to ensure operational excellence
  • Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.
  • Conducts one to ones with team members to assess performance against objectives.
  • Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
  • Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
  • Oversees and manages the day to day operation and workflow of the team in an organised and efficient manner.
  • Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
  • Acts as a point of referral for complex and escalated queries
  • Ensure that all client SLA targets are met, including aspects of Meeting Client SLA s, Performance Management, People Management, Transition Management, Other key roles Recruitment, Quality Management, Policy communication etc.
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Qualifications

  • Must have experience in AdTech and Digital Marketing
  • Experience of managing Sales Teams
  • Experience recruiting and hiring candidates for a high performance account management sales team.
  • Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
  • Ability to develop effective business relationships with all levels of internal and external management.
  • Must possess strong oral, written, presentation, and interpersonal skills.
  • CRM experience or comparable sales force automation tool.
  • Strong knowledge of technology social media channels
  • Ability to identify and lead service improvement initiatives
  • Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre queue based environment as a plus
  • Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
  • Must be able to clearly identify goals, communicate vision for the team, and then deliver results
  • Excellent influencing skills and ability to work with key cross functional business stakeholders
  • Excellent customer service, communication and interpersonal skills
  • Ability to remain calm and courteous in periods of stress
  • High energy, passion, and a good sense of humour
  • Fluency in English and German or Danish or Swedish or Norwegian or Finnish or Icelandic

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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