Job Description

Responsibilities Evaluate, label and identify patterns in suspicious activity Review non objectionable content, create tasks, follow up on open tickets Review account details for indicators provided by client analysis and determine whether the items meet criteria provided by client Policy. Provide feedback on trends identified in review. General data entry related tasks. Provide suggestions to improve the process and workflows Addresses most non routine issues Ensures all work is performed in accordance with SLAs and metrics Responsible for activities assigned by the Operations Manager

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Qualifications

Minimum 1 2 years customer service experience in a professional work environment Fluent in English. Language test will be carried out Preferred Qualifications Previous legal experience studies Previous content review experience Good knowledge of internet and associated technologies Professional Skill Requirements Results detail oriented Strong written and verbal communication skills Can critically assess content strictly against client policies

#OpsIreland

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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