Job Description

Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical Payments service Provide a credible and expert first point of contact for the Payments Team, working alongside client leads Manage team performance against SLA s and KPIs including metric reporting on team performance Positive, target delivery focused attitude and experience of a service delivery environment desirable. Support team to achieve results with the highest possible standard of quality and delivery Performance management career counselling, coaching, performance development, 1 1 s, mentoring Promote culture of continuous improvement across the teams in the global delivery network Continuous improvement strategies and ideas, including new process incubation and induction Drive and manage global initiatives Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

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Qualifications

Drive and manage your team s performance against SLA s and KPIs including metric reporting on team performance Support team to achieve results with the highest possible standard of quality and delivery Driving insights gathering from team members to improve quality and processes Working within multiple teams across both Accenture teams and client teams to execute and deliver a critical Risk service Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values Promote culture of continuous improvement across the teams in the global delivery network Continuous improvement strategies and ideas, including new process incubation and induction Assist with driving global initiatives Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately Bachelor s Degree or equivalent 2 Years experience leading teams in a service delivery environment Customer Centric Approach and at least 2 years Customer Service Experience and at least 1 2 years of reporting experience Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values Ability to build relationships with stakeholders in multiple geographies Consultative work style to lead client work. An ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner Well developed analytical skills and the ability to provide clarity to complex issues, and synthesize large amounts of information together with the ability to develop creative and breakthrough solutions Able to prioritize and effectively manage time in a fast paced work environment Proactive to identify the root causes of issues by analysing patterns and trends through data analysis Ability to build action plans through problem

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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