Job Description

Providing multilingual customer support and brief marketing
advice to SMBs based in Europe, Middle East and Asia through
different channels live chat, email and phone
Responsibility for helping SMB customers drive results via their
marketing campaigns through consultation, education, and
support and by demonstrating the value of the clients SMB
advertising solutions
Work with business customers to identify their growth
marketing plans and give advice on how to implement the
product to achieve them
Be an advocate of our organisation and strive to exceed in
customer satisfaction ratings
Provide product and tool support to improve the overall
experience and drive higher product adoption and spend
Identify trends and solve problems facing multiple business
customers
Provide vital product insights and feedback on client products

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Qualifications

Experience working in a customer centric environment
would be beneficial
Minimum of 1 year s prior work experience in the
marketing or technology sector is desired
Familiarity with online advertising and social media
products
Fluency in English AND full fluency in Turkish
Exceptional grammar and the ability to construct emails
efficiently
The Person
Demonstrates speed, agility, critical thinking, problemsolving skills and ability to act quickly on given directions
Has an interest in Marketing Social Media
Able to adapt to continuously evolving SMB needs to
help clients grow their business on the advertising
platform
Professional customer service skills solutions mind set,
helping nature, passion for the customer and customer
experience
Resolves customer issues in a timely manner, proactively communicate to clients on progress and proactively identify areas where clients can improve how
they use our solutions
Self driven with strong attention to detail and the ability
to follow tasks through to conclusion
Ability to multi task and work under pressure
Excellent communication skills verbal, written, listening
skills

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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