Job Description

Guide Mentor teams to achieve client internal Accenture targets on efficiencies and introducing new tools in the processesLead and also conduct end to end transformation studies, process mapping and build art of possible on how can the current process be optimized including process upstream and downstreamWork with internal organization AI Analytics team to build digital maturity of the location account in addition to Robotics and other automation toolsParticipate in Client leadership reviews and present initiatives and strategy to differentiateEstablish and govern processes to ensure consistent stable operational maturity leading to green SLAsImplement automations functional knowledge of tools required, not development related and processes that deliver improvement toward 100 conformance to customer requirements.Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis build roadmap and ensure necessary governance in placeDrive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability defects in critical business processes.Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities projects to drive resultsAbility to motivate, counsel, and constructively deal with people at all levels


5 years of relevant experience into Business Excellence Process Re engineering, Automation RPA, Consulting, Transformation 2 to 4 years within the Customer Service or Digital Marketing domain practice2 to 3 years of automation delivery project experience12 15 years of overall experience Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practicesStrong Knowledge of Quality Principles and Techniques essentialNeeds to have worked in a BPO Operational Excellence or similar Continuous Improvement function Very Strong communication and presentation skillsStrong analytic and critical thinking skillsAbility to relate to Client Business Outcomes, impact P

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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