Job Description

Guide Mentor teams to achieve client internal Accenture targets on efficiencies and introducing new tools in the processesLead and also conduct end to end transformation studies, process mapping and build art of possible on how can the current process be optimized including process upstream and downstreamWork with internal organization AI Analytics team to build digital maturity of the location account in addition to Robotics and other automation toolsParticipate in Client leadership reviews and present initiatives and strategy to differentiateEstablish and govern processes to ensure consistent stable operational maturity leading to green SLAsImplement automations functional knowledge of tools required, not development related and processes that deliver improvement toward 100 conformance to customer requirements.Engaging with Client process team and work on project that improve client processes and drive client value on a consistent basis build roadmap and ensure necessary governance in placeDrive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability defects in critical business processes.Build relationships with other Division and Corporate resources in order to support identification, review, prioritization and execution of key improvements opportunities projects to drive resultsAbility to motivate, counsel, and constructively deal with people at all levels


Qualifications

5 years of relevant experience into Business Excellence Process Re engineering, Automation RPA, Consulting, Transformation 2 to 4 years within the Customer Service or Digital Marketing domain practice2 to 3 years of automation delivery project experience12 15 years of overall experience Certified Six Sigma Master Black Belt or Black Belt with good knowledge of Lean design thinking practicesStrong Knowledge of Quality Principles and Techniques essentialNeeds to have worked in a BPO Operational Excellence or similar Continuous Improvement function Very Strong communication and presentation skillsStrong analytic and critical thinking skillsAbility to relate to Client Business Outcomes, impact P

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today‚Äďall from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All