Job Description

Responsibilitiesto include but not be limited to the followingI.Coordinate the exchange of Policy related information from with Meta and disseminateacross other teams and ensure all the resources provided are available to implementpoliciesII.Maintain regular contact and give feedback to Meta with regards to Policy relatedchanges for the successful enforcement of the policiesIII.Spot trends and flag potential issues that may arise from the application of Meta spolicies and offer suggestions or solutionsIV.Engage with Training and Quality teams regularly to ensure robust and consistentenforcement and correct understanding of Meta s policiesV.Flag resource constraints, policy issues or inconsistencies timelyVI.Gather insights and offer policy suggestions based on the direct application of thepoliciesVII.Ensure continuous improvement of resources and materials providedVIII.Ensure effective knowledge sharing and sign off approval processes are in place forboth Training and Policy between Vendor and Meta teamIX.Liaise directly with the Meta s Policy team to gather discuss debate questions andengage with Meta to obtain answers



Qualifications

RecommendedQualificationsI.Proficient level of English and ideally fluent in another key language served byoutsourcing siteII.Experience in an Operations environment, preferably in an internationalIII.environmentIV.Good knowledge of quality training processes and policy enforcement in an OperationsEnvironmentV.High level of energy, drive, enthusiasm, initiative and commitmentVI.Excellent communication, consulting, influencing and interpersonal skillsVII.Proven track record of collaborating with cross functional groups to produce resultsVIII.Passion for ensuring a world class support experience for our communityIX.Demonstrated ability to perform well in a rapidly changing environment and acrossmultiple sites teams

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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