Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively Identify and help minimize the risk posed by fraud patterns and trends Assist users with risk process workflows Identify, recommend and implement process improvements Communicate relevant information on a timely basis to Senior Agents Team Leads and escalate issues or complex delivery items when required Requires professional interaction and communication, both within the Accenture organization and with client contacts.
Minimum of 1 year experience in Customer Service in an office tech industry environment. Risk Management knowledge preferred Excellent Problem Solving and Organisation Skills Strong attention to details Self motivated to work independently, with minimal supervision Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values Positive, target delivery focused attitude and experience of a service delivery environment desirable Excellent time management skills and able to proactively and independently manage workload and targets Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately Familiar with MS Office or similar Office applications, Slack, Trello etc and able to manage multiple tools web browsers at one time Team player capable of proactively learning on the job If you are a recent Graduate with some experience in Delivery environments we want to hear from you
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.