Job Description

The successful candidate will:

  • Manage compliance across multiple clients and European locations for the client portfolio, owning new initiatives and compliance to improve operational effectiveness.
  • They will work closely with operational managers as well as account leadership to determine compliance risks and issues, implement quality processes, tools, methods, best practices and ensure appropriate controls and mitigations are in place.
  • They will also work closely with the client and any regulatory bodies assigned to determine compliance issues and take measures to resolve these in a proactive manner
  • They will closely align to quality processes such as Client Expectations Client Satisfaction, Risk Assessment, Risk Analysis, Quality Assurance, Early Warning, High Risk Escalation Risk Issue Management, Quality Analysis, Root Cause Analysis, and Continuous Improvement.


Key Duties and Responsibilities

  • Review previous client audit requirements and findings
  • Evaluate the effectiveness of existing compliance programmes and quality assurance initiatives across Contractual SOWs MSAs Code of Conduct, Labour law, Financials, Infosec Environmental Compliance, Health Safety
  • Develop project plan to support R&C across the client portfolio locations based on the above areas
  • Exhibit creativity and innovation in recommending improvements to review practices and processes
  • Continuously prepare and deliver reports to senior leadership with an emphasis on continuous improvement and stabilisation
  • Update client leadership with trends and findings consistently
  • Continuously prepare and deliver reports to client stakeholders, where required Assess future ventures to identify possible compliance risks
  • Coordinate any client driven audit s on behalf of Accenture Coordinate and provide oversight to internal audits
  • Track audit findings to closure
  • Establish a best practice program and deliver continuous training




  • Proven experience as a subject matter expert in managing compliance across large programmes
  • In depth knowledge of industry s standards and regulations
  • Excellent knowledge of reporting procedures and record keeping
  • A dedication to legality, policy, and procedure
  • Methodical and diligent with outstanding planning abilities
  • Analytically minded assessing key data points, paired with the ability to communicate effectively with stakeholders
  • Proactive individual to address compliance issues prior to exposure


  • Previous experience in a high volume, multilingual matrixed environment
  • Large Programme Management experience
  • Audit experience
  • Previous operational experience
  • Experience in a quick changing environment
  • Experience as a compliance officer quality analyst across multiple workstreams and programmes


Basic qualifications

  • Bachelor s degree in related discipline
  • 5-8 years of experience in Internal audit within the Outsourcing industry preferably in process management, Audit Lead and or service delivery operations Certified compliance professional e.g. CIA CISA

 About Accenture 

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialised skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.


Accenture reserves the right to close the role prior to this date should a suitable applicant be found.


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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