Job Title: Payments Agent
Providing
quality customer service is at the core of our team’s goals. As a Payments
Agent, you will assist achieving team goals by answering questions for users
with payment related queries. Primary
responsibilities are to explain the billing system, provide clarification about
charges, and educate users on how to effectively utilize the platform. You will
be responsible for achieving your own
daily processing targets. You will also be responsible for engaging
with team to promote high performance culture and great place to work.
Primary Responsibilities
·
Provide quality customer
service by achieving consistent customer satisfaction (CSAT) ratings while
always focusing on resolving cases efficiently and utilizing time productively
·
Assisting users with payment,
billing system and other queries
·
Identify, recommend and
implement process improvements
·
Proactively ask question and
maintain an awareness of the client’s business, operational activities, and
processes within their team area
·
Communicate relevant
information on a timely basis to Senior Agents & Team Leads and escalate
issues or complex delivery items when required
· Requires professional interaction and communication, both within the
Accenture organization and with client contacts.
Required Skills &
Experience
·
Minimum
of 1 year Customer Service Experience in an office / tech industry environment
·
Fluent
in Italian and English, both written and verbal
·
Strong
work ethic, taking personal accountability for accuracy and high-quality
outputs and demonstrating integrity to core team values
·
Strong attention to details
·
Excellent
Problem Solving and Organisation Skills
·
Self-motivated to work
independently, with minimal supervision
·
Excellent
time management skills and able to proactively and independently manage
workload and targets
·
Excellent
interpersonal skills and the ability to express ideas and concepts both orally
and in writing, recognizing the audience and communicating appropriately
·
Familiar
with MS Office (or similar Office applications, Slack, Trello etc) and able to
manage multiple tools / web browsers at one time
·
Team
player capable of proactively learning on the job
·
If
you are a recent Graduate with some experience in Customer Service or Delivery
environment we also want to hear from
you
