Content Review Associate - Danish
Ireland
Dublin
JOB NO. 00891404
Job Description
Content Review Associate
Job Description Reporting Structure
Job Title: Content Review Associate Reports To: App Review
Team Lead
Role Summary
Role Summary
You should have an interest in protecting and
improving user experience of consumer products and
services. You should be willing to develop a
critical understanding of the abuse and policy issues and
be comfortable reviewing large volume of apps to
help us keep our store policy complaint.
- Perform a wide variety of application policy
reviews.
- Take action on violating apps.
- Master policy knowledge to ensure high quality app reviews.
Key
Responsibilities
-Review the apps in given time in accordance to the policies set
by the client.
- Maintain optimum utilization during a working shift.
- Perform high quality reviews.
- Maintain the turnaround time on app reviews.
- Should be up to date on the policy changes.
- Be a team player.
- Provide reverse feedback on policies and apps.
- Work in a 24x7 environment (rotating).
- Take quality feedback and work on it.
- Should be able to deal with sensitive material including
sexual images, child pornography and hate & violence.
- Ability to escalate when needed according to the process.
- Being able to keep their knowledge of current affairs up to
date (specifically American culture).
- Should be able to navigate, search and download apps from
client play store on the appropriate devices.
- Experience using and downloading Android-based apps.
Skills
& Experience
- Preferred Bachelor’s Degree any field
- Should clear basic English language proficiency test
- Computer savvy, Technologically capable – especially web
browsers, and data entry skills
(able to run virus and spyware scans).
- Exposure to US culture
- Ability to read and interpret text requests accurately
- Proactive with a strong work ethic
- Adaptable to learn new processes, concepts, and skills.
- Demonstrates the ability to work as part of a team adding
positive attitude and business focus.
- Ability to work in a fast-paced deadline driven environment.
- Ability to manage a
team of multi-cultural analysts in a fast-paced environment.
- Ability to clearly and effectively communicate.
Qualifications
Role- Specific Skills Requirements
Role-Specific Skills requirements
Skill Name | Proficiency Level |
Problem Solving & Escalation Management | Beginner |
Customer Interaction | Intermediate |
Research Ability | Intermediate |
Attention To Detail | Advanced |
Writing Composition | Advanced |
Multi-tasking | Proficient |
Call/Conversation Management | Intermediate |
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
COVID-19 update: The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.
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