Job Description

 

Job Description:
 
  • Develop deep knowledge within a complex product group.
  • Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
  • Own tasks end-to-end until they are assigned to specialist.
  • Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
  • Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team
  • Partner with product support group specialists to identify solutions to advertising bugs and product confusion
  • Facilitate a high-end customer experience related to support for advertising bugs
  • Mentor team members and own product support areas.
 
Requirements:
 
Basic Qualifications
  • High School Diploma or GED
  • Minimum of 1 year of experience with product technical support
  • Minimum of 1 years' experience in SQL
  • Fluent in English
 
Preferred Qualifications
  • Bachelor’s Degree
  • Experience with SQL
  • Online advertising experience
  • Customer service experience


 

Qualifications

Professional Skills
  • Excellent oral and written communication skills required.
  • Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications.
  • Aptitude to support complex products.
  • Ability to overcome a product learning curve.
  • Ability to think critically and problem solve.
  • Ability to work in teams.


All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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