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Risk Agent - Fluent German

Job Location: Dublin

Regional Description: Ireland

Job Number: 00674734 00674734_en

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- Job description

Ensuring and securing our client’s platform against fraudulent activity is at the core of our team’s goals. Our mission is to make our client’s platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients’ platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work.

Primary Responsibilities

Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively

Identify and help minimize the risk posed by fraud patterns and trends

Assist users with risk process workflows

Identify, recommend and implement process improvements

Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required

Requires professional interaction and communication, both within the Accenture organization and with client contacts.

+ Basic qualifications

Required Skills & Experience

Minimum of 1 year experience in Customer Service in an office / tech industry environment. Risk Management knowledge preferred

Excellent Problem Solving and Organisation Skills

Strong attention to details

Self-motivated to work independently, with minimal supervision

Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values

Positive, target delivery focused attitude and experience of a service delivery environment desirable

Excellent time management skills and able to proactively and independently manage workload and targets

Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately

Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time

Team player capable of proactively learning on the job

If you are a recent Graduate with some experience in Delivery environments we want to hear from you

Working Environment

Service Delivery and Target Driven environment

Willing to work across different shift hours – including weekend hours

Ability to meet tight deadlines with focus on quality, results and timely delivery. Candidate will need to stretch during peak / critical service delivery periods

Work with integrity, confidentiality and professionalism

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

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