Job Location: Dublin
Regional Description: Ireland
Job Number: 00669901 00669901_en
Overall purpose of job
The Assistant Team Lead manages one of the multi-lingual groups and is also responsible for delivering high calibre customer service to the client’s customers.
The Assistant Team lead will dedicate 50% of the time to supporting our customers, meeting and exceeding their individual KPIs and will act as Team Lead for a group of representatives for the other 50% of their time.
The Assistant Team Lead will represent the team in communications with the Senior Team Lead, the Department manager and the client when necessary and will provide all levels of support. They are the main point of contact for the Team and act as the point for escalation.
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