Job Location: Dublin
Regional Description: Ireland
Job Number: 00663684 00663684_en
Providing quality service is at the core of our team’s goals. As a Senior Agent, you will assist achieving team goals by supporting the team members with the following: assisting with training activities, answering questions for the team and users with General Support related queries. You will also have responsibility for achieving your own daily review targets and for executing some of the more complex delivery items. Support the Team Lead in providing clarification around process changes, updating the team on new processes and educating agents on best practices. You will also be responsible for engaging with team to promote high performance culture and great place to work.
Accenture is a leading global professional services company, providing a broad range of services and solutions in Strategy, Consulting, Digital, Technology and Operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
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