Customer Support, Social Media
Accenture and the world’s favorite Social Network are hiring!
NOTE: In this position, there may be photos and URLs that contain adult or graphic material.
- Manage and regularly review case queues & follow-up on open tickets
- Review issue details and analyze, determine and resolve issues for clients
- Provide feedback on trends identified in review
- Have a passion for social media platforms and services
- Love resolving issues for your customers
- Ability to diagnose and solve problems facing multiple clients
- Assisting the quality analyst and reporting analyst in driving quality customer care outcomes
- Becoming a subject matter expert in the tools & process
- Providing support and cover for the team lead
- Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue.
- Answer many different inquiries through the online queue.
- Review user accounts daily to determine whether or not they are spam accounts.
- Ensure the maintenance of high-quality support and a high degree of professionalism.
- Candidate will have access to sensitive user data.